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Our Core Guarantee
The Hand Made is a legitimate and legal clothing business. We respect your privacy above all else. We explicitly guarantee that we do not sell, trade, or rent your personal data to any third party. Your information is used exclusively to provide you with a superior, personalized clothing experience and to ensure the security of our services.
1. Introduction
This Privacy Policy describes how The Hand Made ("we," "our," or "us") collects, uses, and protects your information. As a premium tailoring and clothing provider, we are committed to transparency and the highest standards of data security.
2. Information We Collect
To serve you better as a legal clothing entity, we collect:
- Profile Information: Name, email, and phone number for account management.
- Measurement Data: Precise body measurements to craft your one-of-one garments.
- Transactional Data: Order history and payment confirmation for your handcrafted purchases.
- App Performance Data: Technical logs and location data (with your permission) to optimize delivery routes and detect fraud, ensuring your premium garments reach you safely.
3. How We Use Your Information
Your data is used strictly for the following business purposes:
- Order Fulfillment: Tailoring your clothes to your specific size and delivering them to your address.
- Customer Support: Providing real-time assistance via our Live Chat and Appointment systems.
- Service Improvement: Analyzing app usage to improve our design interface and shopping experience.
- Legal Compliance: Meeting our obligations as a registered clothing business.
4. No Data Sale Guarantee
Unlike many other platforms, we do not monetize your data. We do not participate in data brokerage. Your contacts, location, and personal details remain within our secure Firebase environment and are only accessed by authorized personnel to process your orders.
5. Data Security
We utilize industry-standard encryption and Firebase Security Rules to ensure that your data is protected from unauthorized access. As a legal business, we take full responsibility for the safety of the information you entrust to us.
6. User Consent
By using our website or Android application, you consent to the collection and use of information as outlined in this policy. You have the right to request the deletion of your account and associated data at any time through your profile settings.
7. Contact for Privacy Inquiries
If you have questions regarding this policy or our data practices, please contact our legal department at privacy@thmcraft.com or visit our contact page.
