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Our Commitment to Craftsmanship
At The Hand Made, every garment is a work of art, crafted with passion and precision. We stand by the quality and fit of our products. While our items are made-to-order, we want you to be completely satisfied with your purchase. Our policy covers exchanges, alterations, and monetary refunds under specific conditions to ensure a worry-free artisanal experience.
1. Refund Policy
If you are not satisfied with your handcrafted garment and prefer a monetary refund instead of an exchange or alteration:
Refunds are applicable if the request is initiated within 14 days of delivery and the item meets our return standards.
- Processing Time: Approved refunds will be processed and credited to your original payment method or bank account within 20 business days.
- Eligibility: The item must be unused, unwashed, and in its original packaging with all artisan tags intact.
- Return Shipping: Logistics costs for returning the item for a refund are the responsibility of the customer.
2. Sizing and Fit Issues
We understand that getting the perfect fit is crucial, especially with custom measurements.
A. If the Shirt Does Not Match the Size You Provided:
If the shirt you receive does not correspond to your provided measurements, we will create a new shirt for you completely free of charge.
- Our Promise: We will craft a new, correctly sized shirt for you.
- Shirt Cost: The new shirt is 100% free.
- Your Responsibility: You will only need to cover the shipping cost.
B. If the Shirt Matches the Size You Provided:
If the shirt accurately matches your selection but you are still not satisfied with the fit, we are here to help.
- Guarantee: We will work with you to find a solution.
- Resolution: This may include a one-time alteration or an exchange at our discretion.
3. Lifetime Repairs
The Hand Made is proud to offer free lifetime repairs on all our garments. Whether it's a loose button or minor wear and tear, our artisans will restore your item. The customer is responsible for shipping the item to us.
4. General Conditions
- Item must be unused and in original condition.
- Refunds or exchanges are processed after inspection of the original item.
- Contact us within 14 days of delivery to initiate any request.
5. Contact Us
Your satisfaction is our highest priority. If you have any questions or concerns about your garment, please reach out to us through our Contact page or email us directly at support@thmcraft.com.