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Our Commitment to Craftsmanship
At The Hand Made, every garment is a work of art, crafted with passion and precision. We stand by the quality and fit of our products. Our policies are designed to be fair and to ensure you are completely satisfied with your handcrafted clothing. As our items are made-to-order, we do not offer monetary refunds, but we are fully committed to making things right through exchanges and alterations.
1. Sizing and Fit Issues
We understand that getting the perfect fit is crucial, especially with custom measurements.
A. If the Shirt Does Not Match the Size You Provided:
If the shirt you receive does not correspond to your provided measurements, we will create a new shirt for you completely free of charge.
- Our Promise: We will craft a new, correctly sized shirt for you.
- Shirt Cost: The new shirt is 100% free.
- Your Responsibility: You will only need to cover the shipping cost.
B. If the Shirt Matches the Size You Provided:
If the shirt accurately matches your selection but you are still not satisfied with the fit, we are here to help.
- Guarantee: We will work with you to find a solution.
- Resolution: This may include a one-time alteration or an exchange at our discretion.
2. Lifetime Repairs
The Hand Made is proud to offer free lifetime repairs on all our garments. Whether it's a loose button or minor wear and tear, our artisans will restore your item. The customer is responsible for shipping the item to us.
3. General Conditions
- Item must be unused and in original condition.
- Exchanges are processed after inspection of the original item.
- Contact us within 14 days of delivery to initiate a request.
4. Contact Us
Your satisfaction is our highest priority. If you have any questions or concerns about your garment, please reach out to us through our Contact page or email us directly at support@thmcraft.com.
