1. Production Timeline

At The Hand Made, every garment is a one-of-one creation. Our master artisans require a production cycle of 7-14 business days to ensure precision before your order is prepared for dispatch.

2. Membership Logistics

Joining the Artisan Membership Program (Silver, Premium, or Golden) provides significant logistical advantages. Members receive priority in the crafting queue and protection against shipping rate fluctuations.

• Priority Artisan Dispatch
• Global Logistics Protection
• Insured Secure Delivery (Premium & Golden)

3. BNPL Requests

The "Buy Now, Pay Later" program requires a standard processing and shipping fee of $100 USD settled upfront to initiate the handcrafted production of your garment.

4. Global Tracking

Post-dispatch, an automated tracking identifier is issued via email. You can monitor your shipment's real-time progress through our dedicated Order Track portal.

5. Duties & Customs

The recipient is responsible for any local customs duties or import taxes. We provide precise commercial documentation to facilitate smooth international transit.